Frequently Asked Questions (FAQs)
Frequently asked questions from our awesome Pruvan Customers.
General
Pruvan Online
- ★ Why Am I Charged $10 for Reactivating a Device?
- ★ How do I submit a Pruvan Online Support Request?
- How to Navigate with the new Pruvan Menu
- Learn More About Pruvan
- Getting Started with Pruvan
- Unsupported Browsers
Pruvan Mobile
- ★ Pruvan Mobile Overview
- How to access the Android Upload Log
- My photos are coming out sideways! How do I adjust this so they match the way I hold my phone?
- What if I break my phone?
- Why is my Camera Freezing and Crashing?
- Why Does Pruvan Mobile Keep Asking Me to Update?
Pruvan Photos
- ★ Why aren't my Photos showing up in my work provider's system?
- Download Your Pruvan Photos to a Zip File
- Photos not uploading to the Client? Check the Status of Photos
- Why do I have a File in my Zip Download that says there's Too Many Photos?
- How do I turn off the bar code and text on bottom of my photos?
- How do I make sure my Geo-Location Data is accurate?