Frequently Asked Questions (FAQs)
Frequently asked questions from our awesome Pruvan Customers.
- ★ Why Am I Charged $10 for Reactivating a Device?
- ★ How do I submit a Pruvan Online Support Request?
- Why did my price per device increase when I updated my subscription?
- Pruvan Direct Workflows
- How long does Pruvan keep my data? How do I access my data?
- Can I make a Task Required?
- ★ Why Do I Have Pending Uploads in Pruvan Mobile? Top 3 Reasons Why
- How to access the Android Upload Log
- My photos are coming out sideways! How do I adjust this so they match the way I hold my phone?
- How do I submit an Android Bug Report to Pruvan?
- What if I break my phone?
- Why Won't My Ad Hoc Photos Upload from my Apple Device?
- ★ Why aren't my Photos showing up in my work provider's system?
- Photos not uploading to the Client? Check the Status of Photos
- Why do I have a File in my Zip Download that says there's Too Many Photos?
- How do I turn off the bar code and text on bottom of my photos?
- How do I make sure my Geo-Location Data is accurate?
- Why aren't my photos uploading?