Frequently Asked Questions (FAQs)
Frequently asked questions from our awesome Pruvan Customers.
- ★ Why Am I Charged $10 for Reactivating a Device?
- ★ How do I cancel my Subscription? I want to stop payment.
- ★ How do I submit a Pruvan Online Support Request?
- ★ How do I reset my Password?
- How to Switch from a Pruvan Device Pack Plan to the New Pruvan Direct Device Plan
- How Do I Turn Off Branding?
- ★ Why Do I Have Pending Uploads in Pruvan Mobile? Top 3 Reasons Why
- How do I submit a support request from Pruvan Mobile?
- Why Won't My Ad Hoc Photos Upload from my Apple Device?
- How Do I Change the Focus Options in the Pruvan Mobile Camera?
- Why is my Camera Freezing and Crashing?
- Why Does Pruvan Mobile Keep Asking Me to Update?
- ★ Why aren't my Photos showing up in my work provider's system?
- How do I add a note to a photo?
- My photos are coming out sideways! How do I adjust this so they match the way I hold my phone?
- Photos not uploading to the Client? Check the Status of Photos
- Why do I have a File in my Zip Download that says there's Too Many Photos?
- How do I turn off the bar code and text on bottom of my photos?