In the event photos do not reach the Client Portal, users should check the status of the photos to understand what went wrong so the issue can be corrected.
Use the steps below to assist in finding the status of photos.
1.) From the Photos page in Pruvan.com, Click the project in question.
2.) Check the Status of the photos. Published = Photos relayed to Client. Identify the Status of the photos and make any corrections needed. A Status message will appear if there was a technical issue.
- Are Photos pending upload on the app? Click here; https://pruvan.zendesk.com/hc/en-us/articles/202717345 to understand why they are not relaying.
- Do photos need to be moved to another project? Please visit this link; https://pruvan.zendesk.com/hc/en-us/articles/204053035 for more information.
3.) You can also identify issues within a project from the Alerts box. Alerts can be found in the top right hand corner of the page. Click here; https://pruvan.zendesk.com/hc/en-us/articles/207874366 to learn more.
4.) The Usage Report will identify upload issues and enable the user to Manage and Retry the Upload in one location. Click here; https://pruvan.zendesk.com/hc/en-us/articles/204819809 to learn more.