In the event photos do not reach the Client Portal, users should check the status of the photos to understand what went wrong so the issue can be corrected.
Use the steps below to assist in finding the status of photos.
1.) From the Photos page in Pruvan.com, Click the project in question.
2.) Check the Status of the photos. Published = Photos relayed to Client. Identify the Status of the photos and make any corrections needed. A Status message will appear if there was a technical issue.
- Are Photos pending upload on the app? Click here to understand why they are not relaying.
- Do photos need to be moved to another project? Click here to learn how to move photos to a different project.
3.) You can also identify issues within a project from the Alerts box. Click here to log in to your Alerts page.
4.) If you have corrected the issue causing a failure, click here to learn about the Usage Report and how to retry failed relays.