2FA (Two-Factor Authentication) in Pruvan

📧 Adding an Email Address to Pruvan Users is now a requirement.

To comply with the upcoming Two-Factor Authentication (2FA) mandate taking effect in November 2025, all Pruvan users must have a valid email address on file by June 10, 2025. This email will be used to deliver verification codes during login.

Scheduled rollout of 2FA:

June 11, 2025 - for Pruvan Online website only

July 17, 2025 - for Pruvan Mobile app

🔒 Why This Matters

The new law requires software platforms like Pruvan to enforce 2FA for user logins. Without a valid email address, users will not be able to log in once 2FA is activated.  Both the Pruvan Direct website and the Pruvan Direct mobile app will be included in the 2FA program.

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👣 Steps to Add an Email Address to a Pruvan User

1. Log in to your Pruvan Online Portal
2. Navigate to Admin > Users
3. Locate and Highlight (select) the user account you wish to update
4. Click Edit
5. In the Email Address field, enter a valid, monitored email address
6. Click Save

💡 Make sure each user can access the email address entered. This is where 2FA codes will be sent during login.

***Important - Once you have saved the email for the user, they must 'validate/verify' the email!

• Are you the Master Admin on the Pruvan account - Click HERE to see how to validate your email
• Are you a Subuser in someone else's Pruvan account - Click HERE to see how to validate your email

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✅ Tips for Smooth Transition

• Update all users before June 1st to avoid login issues
• Verify/Validate emails now (see above)
• For shared devices, make sure each user logs in with their own Pruvan credentials

Questions or Concerns?  Feel free to contact [e-mail] or call [phone].