Frequently Asked Questions (FAQs)

General

• 2FA (Two-Factor Authentication) in Pruvan

Pruvan Online

• ★ How do I submit a Pruvan Online Support Request?
• How to Move Photos Using Photo Reviewer Window - Move
• Can I make a Task Required?
• What is the difference between "Status" and "Field Status"?
• My projects are in Pruvan Online but not Pruvan Mobile?
• Can Pruvan send my Alerts to my email?

Pruvan Mobile

• ★ Pruvan Mobile Overview
• How to access the Android Upload Log
• Why is my Camera Freezing and Crashing?
• Why Does Pruvan Mobile Keep Asking Me to Update?
• Why does my battery die so fast?
• Can Pruvan be used for free?

Pruvan Photos

• ★ Why aren't my Photos showing up in my work provider's system?
• Download Your Pruvan Photos to a Zip File
• Photos not uploading to the Client? Check the Status of Photos
• Why do I have a File in my Zip Download that says there's Too Many Photos?
• Why aren't my photos uploading?

Pruvan Downloader

• How To Download Videos taken in Pruvan Mobile app
• How do I view and save the video(s) I take using Pruvan?
• How To Access and Share Pruvan Direct Downloader DEBUG Files
• Why Does the Downloader say User is Disabled?

Integrations

• I need to refresh my Client Integration from the field, how do I do that?

Check-In

• How do I Check In without an ABC / Badge Number?
• How do I create a Badge to Check-In?
• How do I link my Check-In Number to my Username?

Reports

• Export your project and photo data to Excel