Pruvan sent out system wide notifications via our website, Facebook, and Twitter on September 16th as soon as we were aware the of this issue with IOS9. Blast e-mails are often blocked as spam by most web servers so we utilize many other tools to keep our Pruvan customers aware of any potential issues.
Most of our customers are logging into Pruvan Online on a daily basis to monitor account activity, etc. For those rare customers who do not log into their account daily, they can subscribe to the Pruvan System Availability Status by clicking here and then clicking the "follow" button.
Pruvan was quick to test the new IOS9 update and discover the issue that may cause maps and app crashing caused by the Apple update. Our development team has up to date information found in our Support Center Article on IOS 9 Issues with V3.14. That article also has a link were you can sign up to beta test the latest and greatest version of Pruvan!
Additionally, the other issues that you've mentioned are quick fixes found in Pruvan Online in your account settings. If you'd like to learn more about these settings, you can sign up to get trained, watch our On-Demand Webinar, or reach out to your Pruvan Support Team to schedule some 1:1 training via firstname.lastname@example.org.
We understand that learning something new can be frustrating and we are here to help along the way. Please don't hesitate to let us know if there is another way Pruvan can work for you and your business.
Your Pruvan Team