PRUVAN SUPPORT CENTER

Follow

Fix for Google Maps Outage 4/23/2020

If you were affected by an issue with your app crashing when you tried to open a project, Google has started to roll out a fix. Follow the steps below to start taking photos in Pruvan again:

 

Only do this if you do not have any photos pending upload in Pruvan. These steps will delete all Pruvan data including photos from your phone. 

Click here to learn how to manually retrieve your uploads if necessary

 

  • Open the Settings app on your phone
  • Select Apps
  • Select Pruvan Direct
  • Select Storage
  • Clear Cache and App Data
  • Open the Pruvan Mobile app and sign in
  • Refresh your Projects list

 

Following these steps will allow you to complete your projects in Pruvan and submit your orders normally. 

For official information from Google click this link
   

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments