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Xome Field Services Integration FAQ

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and Xome Field Services, to exchange information.  Your Pruvan account can be integrated to many order systems to give you more work.  You can also create your own work orders in your Pruvan Online account and share work with other Pruvan accounts.

 

What are the features of the Xome Field Services integration?

The integration can import orders, check in, relay photos back to the Xome Field Services  Order System, and auto-flag photos, and complete Xome Field Services orders using the embedded Xome Field Services web page, and auto-close completed projects.

 

I am a sub-contractor that works for a company that works for Xome Field Services, can I still use the Xome Field Services integration?

No, you need to have access to Xome Field Services with a Xome Field Services username/password in order to set up the Xome Field Services integration. 

 

How do I reach Xome Field Services Vendor Management?

You can contact Xome Field Services Vendor Management at 1-800-468-1743.

 

How do I set up the Xome Field Services integration?

See these instructions to setup an appointment for Pruvan Customer Care to help you get setup. 

 

Why am I getting error messages when I import Xome Field Services orders?

Xome Field Services may setup work order types (packages) that do not map properly to Pruvan, for example:   

Error Message Reason Resolution
12-11-2017 16:59:00 Ignoring duplicate serviceName 'Mandatory Survey' for Work Order XFS::22215251 Pruvan Tasks names must be unique. XFS updates order to have unique Service Names that map to Tasks
12-11-2017 16:59:00 Ignoring duplicate serviceName 'Mandatory Survey' for Work Order XFS::22215251 Tasks can not be duplicated XFS updates order to have unique Service Names that map to Tasks
12-11-2017 16:59:00 Skipping duplicate order:21771463    Orders Name must be unique 
XFS updates order to have unique Work Order# that maps to Project Name

 

 

Why is there a Check In required on some Xome Field Services orders?

Please see our XFS Check In article.

 

What information from the Xome Field Services work order is visible in the Pruvan project?

Below is a list of how data is mapped from Xome Field Services to Pruvan:

Work Order Project
Order Number Project ID
Address Address
City City
State State
ZIP ZIP
Due Due Date
  Task
Service Line Task Name

 

Can I attach surveys to my Xome Field Services work orders?

Not at this time, however Xome Field Services forms are automatically attached to your FAStrack projects.

 

Can I add custom Task(s) and Survey(s) to a Xome Field Services imported work order?  

No. 

Any photos taken on this manually created task(s) or custom survey(s) related to the task will cause photos/surveys to not transfer to Xome Field Services, since no equivalent task exists in Xome Field Services.  

 

Will surveys I complete go to Xome Field Services?

Yes, if sent from Xome Field Services. 

Your survey answers are sent to Xome Field Services if sent to you on the Xome Field Services order and submitted and completed/published.

 

Can I change the task's that are imported from Xome Field Services?

No, once a Xome Field Services work order is imported into Pruvan the tasks can not be changed or added.

 

Can I add extra photo task's to my imported Xome Field Services projects?

No, this is not a feature of the Xome Field Services integration.  If you add a "illegal task" any photos/forms captured will not be sent to Xome Field Services. 

 

What if my Xome Field Services project does not have a Photo Task, but I need to take photos?

If you receive an Xome Field Services project in Pruvan without a photos task then you will need to reach out to your XFS coordinator and ask them to edit the Xome Field Services package for the project and add a photo task. Once they have done do you can refresh your Xome Field Services integration in Pruvan to update the Xome Field Services project in Pruvan.

 

Can I complete/submit my Xome Field Services work orders from Pruvan?

Yes, you can use the myFAStrack button available on Xome Field Services orders imported into your Pruvan account to complete/submit all integrated Xome Field Services orders. 

 

Will photos taken in Pruvan Direct appear in myFAStrack desktop app?

No.

Photos/Surveys completed in Pruvan Online or in Pruvan Mobile will not appear in the myFAStrack desktop app.

 

Can I QA my Photos in Pruvan Online before sending them to Xome Field Services?

Yes!  Set your 'QA in Field' setting to 'no'.  Then check out this article on Online QA.  You can skip the Initial Setup portion of the article as that is done automatically for your Xome Field Services orders. 

 

Can I QA my Photos in Pruvan Mobile before sending them to Xome Field Services?

Yes.  Set your 'QA in Field' setting to 'yes'.  Then check out this article on Mobile QA.  You can skip the Initial Setup portion of the article as that is done automatically for your Xome Field Services orders.

 

Can I just have everything go to Xome Field Services without holding it up in Pruvan?

No, you must QA your photos in Pruvan before publishing them to Xome Field Services.

 

I'm getting a 'File Save Failed' error when trying to send photos to Xome Field Services, what do I do?

This is the error sent back to us by Xome Field Services, there are several causes.  Most of them deal with the Xome Field Services servers, if this is the case then wait and attempt to retry them later.  Another possibility is that your username / password is no longer valid.  To verify, go to Integrations, open your Xome Field Services integration, and click Validate.  If you do not get 'Success' then update your username and password.  See this article on re-publishing failed uploads.

 

Why Am I Receiving A Sub-User Validation Error On My XFS Integration

If you are getting a Sub-user validation error on your Xome Field Services integration this is just fancy way of saying that your Xome Field Services username and password that you have entered into your Xome Field Services integration is no longer valid. To fix the issue you will need to enter the correct XFS username and password. This usually happens when your Xome Field Services password is changed for security reasons. Read this article for instructions on how to update your Xome Field Services integration.

 

How many options are there for Completing your Xome Field Services work orders using Pruvan?

There are two. Using Pruvan Direct, and using the legacy myFAStrack desktop app.  Learn more here

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