How to Create a Zendesk Account

The PPW Support team has switched to using Zendesk to manage all Support tickets or requests and provide you with pages that include articles and video training materials!

How to create an account in Zendesk

1. Navigate to the landing page for the Zendesk Support Center by using THIS LINK HERE. 
2. On this page, in the upper right-hand corner, click on the "Sign in" button
   
3. On this page, you can sign in using credentials from X Corp, Facebook, Google, Microsoft, or another email provider, for this article, we will be using the "Sign Up" link that I am highlighting in the next screenshot
   
4. After you click the "Sign Up" link, you will be directed to a page that will ask for:
   1. Your Full Name
   2. Your Email address
      
5. After you have filled both fields out, click the "Sign Up" button and then check the inbox of the email address you entered
6. You will have received an email that looks like the screenshot below, click on the "Create a Password" link that is highlighted in red
   
7. This page will have your name filled out, and will ask you to create a password, enter a password that meets the requirements and then click the "Set Password" Button
   1. 1. The Requirements for the Password are:
         
         1. It has to be at least 5 characters long
         2. It has to be fewer than 128 characters
         3. It cannot be the same as the email address
            
8. After setting the password, it will redirect you to the landing page for the Support Center!

How to use the Zendesk Support Center

1. If you ever need to sign into the Zendesk Support Center, you can do this by:
   1. Navigate to the landing page for the Zendesk Support Centerby using THIS LINK HERE. 
   2. Click the "Sign In" button in the upper right-hand corner
      
2. Enter the email address you used to create the Zendesk account and the password you created in the above steps and click the "Sign In" button
   
3. After Signing in you can:
   1. Submit a new request
      1. To Submit a new request click on the "Submit a Request: button at the top of the page:
         
      2. Fill out this form
         1. In the Subject line enter a brief description of what we can assist with
         2. In the Description enter more details about the reason you are contacting us
         3. In the username field, enter the username that you use to log into the system with
         4. In the Attachments section, upload any relevant attachments to the issue you are facing (ie any screenshots demonstrating the issue you are facing
         5. Once this is done click the "Submit" button and a ticket will be logged and an agent will reach out to assist you!
            
   2. View any requests you have submitted in the past
      1. To view any requests you have submitted previously, click on the "My Activities" button at the top of the page
         
      2. On this page, you will be able to see a list of your tickets with the ticket number, the subject, and the current status
      3. To view the ticket and see any responses, click on the Subject and it will take you to that ticket where you can see any response from the agent assigned to the ticket, any responses from yourself or any responses added by anyone CC'd on the ticket