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How long does Pruvan keep my data? How do I access my data?

These are Pruvan's data retention policies.  

Field Results (Items)

Pruvan uses commercially reasonable efforts to keep all field results collected ("items") in the related Pruvan account, accessible in the Pruvan Online Photo page.  Items kept include photos, video, notes, surveys, and related information, for a minimum of 7 years.  

Projects

Projects stay on your Project page until they are completed, closed or deleted.  

  • Completed Projects are automatically closed if not active 30 days after completed.  
  • After 60 days closed Projects are automatically deleted.  
    • All items keep the related Project data.  Closing or Deleting a Project does not delete the related items (photos, survey results) associated with the Project data.
    • Projects in any other status stay on the Project page until completed, closed or deleted.

Inactive Pruvan Accounts

Accounts that do not have an active subscription will retain the related items stored in the inactive account a minimum of six (6) months from last payment received before the account is deleted along with all related items, data and related information.  

Each customer is required to create their own backup of their data by using Pruvan tools such as export to ZIP or the Pruvan Downloader.  See related documentation on how to use these tools.  

General policies about your Field Results and related data

Pruvan provides the search tools to locate and access your field data on the Pruvan Online Photo page.  Pruvan also provides the ability to backup your data using the Pruvan Downloader.  It is the customers responsibility to properly configure and use these tools, or other tools as they see fit, to locate and access their field data.

Due to the millions of field data items Pruvan receives per day, Pruvan is not responsible for researching or assisting customers in locating or recovering any of their data or field results.

These are Pruvan's current data retention policies as of August 15, 2016.  Please see Pruvan Terms of Service for additional terms that apply.

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