MSI - Property Preservation Integration FAQ

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and MSIOnline - Preservation, to exchange information.

What are the features of the MSI-PP integration?

The integration supports order import, check in, adding additional tasks, default assign to, auto admin, and the push key.

What types of orders are imported from MSIOnline?

The MSI-PP Integration will import all "Open Orders" from MSIOnline.

Does this integration import my inspection orders?

No, this integration only links up to MSI's property preservation system.  We do not currently have an integration to their inspections system.

What information from my MSI-PP work order is visible in the Pruvan project?

Below is a list of how data is mapped from MSI-PP to Pruvan:

Work OrderProject
Order ID Project Number
Address Address
City City
State State
Date Requested + 3 days Due Date
Customer Number Reference
Work Order Type Description
Notes Instructions
Work Order Type Task Name

Can I auto-assign my MSI-PP projects?

The MSI-PP integration supports our Default Assign To feature which gives you limited auto-assignment ability.  See this article for more information.

Can I send my MSI-PP photos back to MSIOnline automatically?

No, but you can use the Pruvan Downloader to have them sorted on your computer and ready to go though!

What does Auto Admin do?

Auto Admin is one of our core integration features.  Read more in the Auto Admin article.

What does the Push Key do?

You can use the Push Key to refresh your orders.  See the Push Key article for more.

Can I change the task's that are on the MSI-PP projects?

Yes, depending on your user permissions.

Can I add extra tasks or surveys to my MSI-PP projects?

Yes! Check out this article on adding additional tasks.

Will my surveys go to MSI-PP or fill out my forms in MSIOnline?

No, you will see the survey results in Pruvan Online and in your Downloader for you to use.  No form data is sent to MSIOnline.

Can I submit my MSI-PP work orders from Pruvan?

No, you must complete the work order in MSIOnline.

Can I Check In with Pruvan for MSI-PP?

Yes!  You must enable Check Ins in the integration configuration.

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