FAQ for "Altisource" Integration (Order Import only)

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and Altisource, to exchange information.

What are the features of the Altisource (Order Import Only) integration?

The integration supports order import, check in, adding additional tasks, default assign to, auto admin, and the push key.

What types of orders are imported from VMS?

The Altisource Integration will import all Accepted orders with the Work Item Types Contract Order, Bid Order, and Proposal Request.

What information from my Altisource work order is visible in the Pruvan project?

Below is a list of how data is mapped from Altisource to Pruvan:

Work Item Project
Work Item Number Project Number
Address Address
City City
State State
Zip Code ZIP
Due Due Date
Property ID Reference
Work Item Type & Category Description
Line Item Task Name

Can I auto-assign my Altisource projects?

The Altisource integration supports our Default Assign To feature which gives you limited auto-assignment ability.  See this article for more information.

Can I send my photos back to VMS automatically?

No, but you can use the Pruvan Downloader to have them sorted on your computer and ready to go though!

What does Auto Admin do?

Auto Admin is one of our core integration features.  Read more in the Auto Admin article.

What does the Push Key do?

You can use the Push Key to refresh your orders.  See the Push Key article for more.

Can I change the task's that are on the Altisource projects?

Yes, depending on your user permissions.

Can I add extra tasks or surveys to my Altisource projects?

Yes! Check out this article on adding additional tasks.

Will my surveys go to Altisource or fill out my forms in VMS?

No, you will see the survey results in Pruvan Online and in your Downloader for you to use.  No form data is sent to Altisource.

Can I submit my Altisource work orders from Pruvan?

No, you must complete the work order in VMS.

Can I Check In with Pruvan for Altisource?

Yes!  You must enable Check Ins in the integration configuration.

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