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Why is my Camera Freezing and Crashing?

Some Android devices will not perform well with Pruvan Direct due to interference with the device internally.  These events can be relieved by enabling the "Device Workaround" settings. Be advised, these setting may or may not resolve issues within the device.  The Pruvan Direct App settings can be accessed from the login page of the app.

A brief overview of these settings are below.

 

"Device Workarounds" Mobile Settings

(To enable a setting, check the box)

 

Resolution Override

 - Enabling this may resolve camera freezing

 

Reset Camera After Capture

 - Enabling this may prevent some camera crashes

 

Disable Zero Shutter Lag

 - Checking this box may resolve freezing or blank screen issues

 

Alternative Flashlight

 - Enable this if the flashlight extinguishes after capture.

 

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