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Pruvan Mobile Quick Start Guide

This is the Quick Start Guide for Pruvan Mobile.  It is here to get you going with the basic features.  For more in-depth articles on how to use Pruvan Mobile please see the Pruvan Mobile area of the Support Center for our full user guide.  Android is covered first and iOS is below.

Android

Overview

  1. Get your login
  2. Download and Install Pruvan Mobile
  3. Set up your app
  4. View and Create Projects
  5. Start taking photos and completing surveys
  6. Verify Photos and Surveys Upload
  7. View Photos and Surveys Online

Get your login

You will need a username and password before you can use the Pruvan Mobile app.  Already have one?  Great!  Jump to Downloading the app.

To create your own account see the following article and come on back after you've finished there.

If you were instructed by your client to use Pruvan and they did not tell you to create an account then they should have provided you with a username and password.  If not, please call and verify.

Download and Install Pruvan Mobile

To download Pruvan Mobile simply tap the install icon from your mobile device.

Get it on Google Play

Alternatively you can follow these steps:

  1. Open the Play Store on your device
  2. Search for Pruvan
  3. Look for the red checkmark and tap
  4. Tap install

Set up your app

  1. Open the app
  2. Enter a Device Nickname
    • This should be something that identifies you and your device
    • ie Bob S7 for Bob's Samsung Galaxy S7
  3. Tap the Settings Icon and tap OK
  4. Decide if you only want photos to upload to Pruvan when connected to Wi-Fi or a Charger
  5. Set your Photo Options - timestamp, resolution, and orientation
  6. Enter your preferred email address for Pruvan Support tickets
  7. Press the back button
  8. You can turn photo uploads off and on
  9. Login with your username and password

  

View and Create Projects

  1. Swipe down to refresh your Project List
  2. Projects are categorized by status, the header tells you how many projects are in each section
  3. You can search by project number, address, or task name
  4. All / To Do - Shows and Hides completed projects
    • Also shown as Show / Hide Completed in the overflow menu
  5. Tap the + button to create a new project
  6. Enter a project number or tap generate to create one
  7. Select a Work Type for your order (if applicable)
  8. Tap find address
  9. Use the Tune buttons to adjust the street number
  10. Swipe over to the Tasks screen
  11. Enter a photo task name and tap add
  12. Enter a survey task name, select the sample survey from the dropdown, and tap add
  13. Tap the checkmark to create your project
  14. Tap your new project to open it

      

Start taking photos and completing surveys

  1. Make sure you're at the right location
  2. Get turn-by-turn directions from your navigation app
  3. Tap the photo task to open the camera
  4. Review your certification status
  5. Snap some photos
  6. Review photos as they're taken
  7. Zoom in / out
  8. Tap the Video mode toggle to shoot a 15 second video
  9. Change your evidence type
  10. Switch tasks
  11. Add a note to your photo
  12. Adjust your settings
  13. Press the back button
  14. Tap the survey task
  15. Answer all required questions
  16. Move back and forth
  17. Open the camera
  18. Review your answers
  19. Submit your survey
  20. Complete your project

      

Verify Photos and Surveys Upload

  1. Tap the Gallery icon to open the Upload Manager
  2. View upload status of all photos and surveys
  3. Tap to open the Photo Gallery
  4. Retry failed uploads
  5. Free up space
    • deletes only photos that have uploaded successfully

Upload Statuses

  • Upload Complete - Your photo is safe and secure in Pruvan's Cloud Storage
  • Upload Pending - Your photo has not yet uploaded
  • Pending Photo Completion - The survey will upload once all of the survey's photos have uploaded
  • Pending Project Completion - The photos and surveys will upload once the Complete button has been pushed
  • Upload Failed - Your photo attempted to upload, but did not succeed
  • Failed, file not found - Your device storage is not accessible or the photo has been manually deleted
  • Failed, photo damaged - The photo has been altered.  Altered Photos will not upload to Pruvan Cloud Storage.

  

View Photos and Surveys Online

You can view your Photos in Pruvan's Cloud Storage by logging in to Pruvan Online and looking up your project in the Photos page.

Get Help

Know Who to Contact

  • Project Trouble?  Contact your work provider
  • For technical problems with the app contact Pruvan Support M-F, 9am - 5pm (closed on US holidays)
  • Fall back to Plan B if needed

Tap the ? on the login screen to access support

  • Make sure the Pruvan Server Status is Online.  If not check your internet connection.  
  • Tap Online Help to access the Pruvan Support Center from your device.  
  • Tap Request Support, describe your problem, and submit to open a ticket with the Pruvan Support team.

iOS

Overview

  1. Get your login
  2. Download and Install Pruvan Mobile
  3. Set up your app
  4. View and Create Projects
  5. Start taking photos and completing surveys
  6. Verify Photos and Surveys Upload
  7. View Photos and Surveys Online

Get your login

You will need a username and password before you can use the Pruvan Mobile app.  Already have one?  Great!  Jump to Downloading the app.

To create your own account see the following article and come on back after you've finished there.

If you were instructed by your client to use Pruvan and they did not tell you to create an account then they should have provided you with a username and password.  If not, please call and verify.

Download and Install Pruvan Mobile

To download Pruvan Mobile simply tap the install icon from your mobile device.

Alternatively you can follow these steps:

  1. Open the App Store on your device
  2. Search for Pruvan
    • When using an iPad make sure to switch from 'iPad apps' to 'iPhone apps'
  3. Look for the red checkmark and tap
  4. Tap the cloud install icon

Set up your app

  1. Open the app
  2. Tap Allow for Pruvan to access your location
  3. Select whether you would like to receive notifications from Pruvan
  4. Recommended - OK
  5. Enter a Device Nickname
    • This should be something that identifies you and your device
    • ie Bob ip6 for Bob's Apple iPhone 6
  6. Tap the Settings Icon and tap OK
  7. Enter your preferred email address and phone number for Pruvan Support tickets
  8. Decide if you only want photos to upload to Pruvan when connected to Wi-Fi or a Charger
  9. Set your Photo Options - timestamp, resolution, and orientation
  10. Tap Done
  11. Turn photo uploads off and on
  12. Login with your username and password
  13. Tap Choose Project

  

View and Create Projects

  1. Refresh your Project List
  2. Projects are categorized by status, the header tells you how many projects are in each section
  3. You can search by project number, address, or task name
  4. All / To Do - Shows and Hides completed projects
  5. Tap the + button to create a new project
  6. Enter a project number or tap generate to create one
  7. Select a Work Type for your order (if applicable)
  8. Tap find address
  9. Use the Tune buttons to adjust the street number
  10. Tap Tasks
  11. Enter a photo task name and tap save task
  12. Enter a survey task name, select the sample survey from the selector, and tap save task
  13. Tap save to create your project
  14. Tap your new project to open it

    

Start taking photos and completing surveys

  1. Make sure you're at the right location
  2. Get turn-by-turn directions from your navigation app
  3. Tap the photo task to open the camera
  4. Review your certification status
  5. Snap some photos
  6. Review photos as they're taken
  7. Zoom in / out
  8. Tap the Video mode toggle to shoot a 15 second video
  9. Change your evidence type
  10. Switch tasks
  11. Add a note to your photo
  12. Adjust your settings
  13. Tap back
  14. Tap the survey task
  15. Answer all required questions
  16. Move back and forth
  17. Open the camera
  18. Review your answers
  19. Submit your survey
  20. Complete your project

      

Verify Photos and Surveys Upload

  1. Go to the Login screen
  2. Tap the blue arrow to open the Upload Manager
  3. Review upload status of all photos and surveys
  4. Tap to open the Photo Gallery
  5. To retry failed uploads: Tap Edit, Select the failed photos, Tap Retry
  6. Free up space, delete all photos that have uploaded successfully

Upload Statuses

  • Complete - Your photo is safe and secure in Pruvan's Cloud Storage
  • Ready to Upload - Your photo has not yet uploaded
  • Pending Photo Completion - The survey will upload once all of the survey's photos have uploaded
  • Pending Project Completion - The photos and surveys will upload once the Complete button has been pushed
  • Errors - Your photo attempted to upload, but did not succeed

  

View Photos and Surveys Online

You can view your Photos in Pruvan's Cloud Storage by logging in to Pruvan Online and looking up your project in the Photos page.

Get Help

Know Who to Contact

  • Project Trouble?  Contact your work provider
  • For technical problems with the app contact Pruvan Support M-F, 9am - 5pm (closed on US holidays)
  • Fall back to Plan B if needed

Tap the gear icon on the login screen to access support

  • Tap Online Help to access the Pruvan Support Center from your device.  
  • Tap Request Support, describe your problem, and submit to open a ticket with the Pruvan Support team.
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