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How do I submit an Android Bug Report to Pruvan?

This article only pertains to the Pruvan app and will not work for any other mobile app.

An Android Bug Report is a full system log from your Android device.  You should only send them to people that you trust.  To generate the Pruvan bug report follow these steps:

1. Enable Developer Options

  1. Open the Settings app
  2. Scroll to the bottom
  3. Tap About Phone or About Device
  4. Scroll down to the bottom
  5. Tap Build Number 5 times
    • You will see the message: Congratulations you are now a Developer
  6. Tap back
  7. Tap Developer Options
  8. Turn USB Debugging on

2. Take Bug Report

There are 2 methods to get the bug report, from the Settings app or using a button shortcut

a. Settings App

  1. Open the Settings App
  2. Scroll to the bottom
  3. Tap Developer Options
  4. Tap Take Bug Report

b. Shortcut

  1. Press and hold these buttons at the same time, for about 2 seconds until you feel a vibration
    • Power
    • Volume Up
    • Volume Down

3. Reproduce Your Issue

Now you need to recreate the problem you are having.  You will have about a minute to do this.  If the app is crashing or locking up, or your having a camera issue; just open the app and make that happen again.  After about a minute your device will vibrate a few times and you'll have a Bug Report Captured notification.

4. Submit Bug Report

Now that you have a Bug Report, send it in to support.  This is a rather large file, ~20MB, so you will want to wait until you are on a WiFi connection to send it in.

  1. Tap the Bug Report Captured notification
  2. Select a file sharing app, like Dropbox or Google Drive
  3. Upload the file to a folder in the sharing app and share it with helpdesk@pruvan.com
  4. Respond back to your ticket that you've shared the bug report

5. Disable Developer Options

Once you have finished submitting your bug report you will want to turn Developer Options off to prevent any un-authorized access to your device.

  1. Open the Settings app
  2. Scroll to the bottom
  3. Tap Developer Options
  4. Turn Developer Options off
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