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Fieldscape Integration FAQ

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and Servicelink, to exchange information.

What are the features of the Fieldscape integration?

The integration supports order import, check in, adding additional tasks, default assign to, auto admin, and the push key.

What system do my work orders import from?

Servicelink Work orders are imported from the Fieldscape system.

What information from my Servicelink work order is visible in the Pruvan project?

Below is a list of how data is mapped from Fieldscape to Pruvan:

Work Order Project
Order Number Project ID
Address Address
City City
State State
ZIP ZIP
Due Due Date
Order Type Description
Customer Number Reference
Notes Instructions
  Task
Order Type Task Name

Can I auto-assign my Servicelink projects?

The Servicelink integration supports our Default Assign To feature which gives you limited auto-assignment ability.  See this article for more information.

Can I send my photos back to Fieldscape automatically?

No, you can use the Pruvan Downloader to have them sorted on your computer and ready to go though!

What does Auto Admin do?

Auto Admin is one of our core integration features.  Read more in the Auto Admin article.

What does the Push Key do?

You can use the Push Key to refresh your orders.  See the Push Key article for more.

Can I change the task's that are on the Servicelink projects?

No, once a work order is imported in to Pruvan the tasks can not be changed.

Can I add extra tasks or surveys to my Servicelink projects?

Yes! Check out this article on adding additional tasks.

Will my surveys go to Servicelink or fill out my forms in Fieldscape?

No, you will see the survey results in Pruvan Online and in your Downloader for you to use.  No form data is sent to Servicelink.

Can I submit my Servicelink work orders from Pruvan?

No, you must complete the work order in Fieldscape.

Can I Check In with Pruvan for Servicelink?

Yes!  We can complete Check Ins that meet Servicelink's requirements.  See this article on Check In.

Servicelink said that I need to add my name / company name to my Check Ins, how do I do that?

You can add user info for you, and your sub users, by following the instructions here.

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