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Frequently Asked Questions (AFS)

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myFAStrack Desktop FAQ (vendors not using a Pruvan account)

I do not have a Pruvan account and I want to install the myFAStrack Desktop app, what information is available?

See this article.

What is the difference between Pruvan Direct system and the myFAStrack Desktop app?

See this article.

 

Pruvan Direct FAQ (vendors with their own Pruvan account)

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and FAStrack, to exchange information.  Your Pruvan account can be integrated to many order systems to give you more work.  You can also create your own work orders in your Pruvan Online account and share work with other Pruvan accounts.

 

What are the features of the FAStrack integration?

The integration can import orders, check in, relay photos back to the AFS FAStrack Order System, and auto-flag photos, and complete FAStrack orders using the embedded myFAStrack web page, and auto-close completed projects.

 

I am a sub-contractor that works for a company that works for Assurant, can I still use the FAStrack integration?

No, you need to have access to FAStrack with a FAStrack username/password in order to set up the FAStrack integration. 

You can integrate your Pruvan account to the Pruvan account owned by your customer to get their FAStrack orders into your Pruvan account.  Contact Pruvan Customer Care for help setting up "Pruvan Share" to link two Pruvan accounts.

 

How do I reach AFS Vendor Management?

You can contact AFS Vendor Management at 1-800-468-1743.

 

How do I set up the AFS integration?

See these instructions to setup an appointment for Pruvan Customer Care to help you get setup. 

 

Why am I getting error messages when I import AFS orders?

Assurant may setup work order types (packages) that do not map properly to Pruvan, for example:   

Error Message Reason Resolution
12-11-2017 16:59:00 Ignoring duplicate serviceName 'Mandatory Survey' for Work Order AFS::22215251 Pruvan Tasks names must be unique. AFS updates order to have unique Service Names that map to Tasks
12-11-2017 16:59:00 Ignoring duplicate serviceName 'Mandatory Survey' for Work Order AFS::22215251 Tasks can not be duplicated AFS updates order to have unique Service Names that map to Tasks
12-11-2017 16:59:00 Skipping duplicate order:21771463    Orders Name must be unique 
AFS updates order to have unique Work Order# that maps to Project Name

 

 

Why is there a Check In required on some FAStrack orders?

Please see our AFS Check In article.

 

What information from the AFS FAStrack work order is visible in the Pruvan project?

Below is a list of how data is mapped from AFS/FAStrack to Pruvan:

Work Order Project
Order Number Project ID
Address Address
City City
State State
ZIP ZIP
Due Due Date
  Task
Service Line Task Name

 

Can I attach surveys to my FAStrack work orders?

Not at this time, however AFS/FAStrack forms are automatically attached to your FAStrack projects.

 

Can I add custom Task(s) and Survey(s) to a FAStrack imported work order?  

No. 

Any photos taken on this manually created task(s) or custom survey(s) related to the task will cause photos/surveys to not transfer to FAStrack, since no equivalent task exists in FAStrack.  

 

Will surveys I complete go to FAStrack?

Yes, if sent from FAStrack. 

Your survey answers are sent to FAStrack if sent to you on the FAStrack order and submitted and completed/published.

 

Can I change the task's that are imported from FAStrack?

No, once a FAStrack work order is imported into Pruvan the tasks can not be changed or added.

 

Can I add extra photo task's to my imported FAStrack projects?

No, this is not a feature of the FAStrack integration.  If you add a "illegal task" any photos/forms captured will not be sent to FAStrack. 

 

What if my FAStrack project does not have a Photo Task, but I need to take photos?

If you receive an FAStrack project in Pruvan without a photos task then you will need to reach out to your AFS coordinator and ask them to edit the FAStrack package for the project and add a photo task. Once they have done do you can refresh your FAStrack integration in Pruvan to update the FAStrack project in Pruvan.

 

Can I complete/submit my FAStrack work orders from Pruvan?

Yes, you can use the myFAStrack button available on FAStrack orders imported into your Pruvan account to complete/submit all integrated FAStrack orders. 

 

Will photos taken in Pruvan Direct appear in myFAStrack desktop app?

No.

Photos/Surveys completed in Pruvan Online or in Pruvan Mobile will not appear in the myFAStrack desktop app.

 

Can I QA my Photos in Pruvan Online before sending them to FAStrack?

Yes!  Set your 'QA in Field' setting to 'no'.  Then check out this article on Online QA.  You can skip the Initial Setup portion of the article as that is done automatically for your FAStrack orders. 

 

Can I QA my Photos in Pruvan Mobile before sending them to FAStrack ?

Yes.  Set your 'QA in Field' setting to 'yes'.  Then check out this article on Mobile QA.  You can skip the Initial Setup portion of the article as that is done automatically for your FAStrack orders.

 

Can I just have everything go to FAStrack without holding it up in Pruvan?

No, you must QA your photos in Pruvan before publishing them to FAStrack.

 

I'm getting a 'File Save Failed' error when trying to send photos to FAStrack, what do I do?

This is the error sent back to us by FAStrack, there are several causes.  Most of them deal with the FAStrack servers, if this is the case then wait and attempt to retry them later.  Another possibility is that your username / password is no longer valid.  To verify, go to Integrations, open your FAStrack integration, and click Validate.  If you do not get 'Success' then update your username and password.  See this article on re-publishing failed uploads.

 

Why Am I Receiving A Sub-User Validation Error On My FAS Integration

If you are getting a Sub-user validation error on your FAStrack integration this is just fancy way of saying that your FAStrack username and password that you have entered into your FAStrack integration is no longer valid. To fix the issue you will need to enter the correct FAS username and password. This usually happens when your FAStrack password is changed for security reasons. Read this article for instructions on how to update your FAStrack integration.

 

How many options are there for Completing your FAStrack work orders using Pruvan?

There are two. Using Pruvan Direct, and using the legacy myFAStrack desktop app.  Learn more here.  

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