Why aren't my Photos showing up in my work provider's system?

There are a few reasons the photos may not have been pushed to your work provider's system.

The photos might not be uploaded yet

• From Pruvan Mobile - go to the Uploads screen and verify the photos are marked as 'successful'
• From Pruvan Online - go to the Photos tab and see if the photos are present for the right project
• If they haven't, see Why aren't my photos uploading? to resolve this issue

The photos might not be published yet

• From Pruvan Mobile - open the correct project and tap the green Publish button
• From Pruvan Online - from the Photos tab, click on Publish All next to the correct project

The sync may not have had enough time to finish

• Wait a few minutes after the photos have been published for them to show up in your work provider's system
• On the Project Details tab (Pruvan Online), the status of the photos will change from Processing to Published

The relay may have an error

• On the Project Details tab (Pruvan Online), the status of the photos will say 'Error: ...'
• The error will describe the problem with the relay
• Once the issue is resolved, republish the photos
•   How do I re-publish photos?

The project may not be an Integrated project

• The project your photos are taken on has to be one imported from your work provider over an integration
• Go to Pruvan Online, Project Management, then Client Project Import
• Locate the Client Code
• Go to the Photos tab
• Find the project the photos are part of
• Verify that the ProjectID starts with the ClientID followed by '::'

The Client Integration may not be correctly set up

• On Pruvan Online, go to Projects, then Client Project Import
• Double click on the appropriate Client Code
• Make sure that the username and password is still valid
• Click on Validate
• Verify that Completed Successfully appears under the Name field
  

The device that took the photos may not be activated

• Find the DeviceID for the phone that took the photo

• How Do I Find the Device ID that Took this Photo?

• Go to Pruvan Online, Accounts, then Devices
• Check the Activate box on the line of that DeviceID
• Be sure to re-publish the photos that failed

• How do I Re-Publish Photos?