Assurant Vendor Management:
For New Vendors seeking work, or for any contact, administrative, work order related or payment issues, please reach out to your vendor coordinator at Assurant by calling 1-800-468-1743.
New Vendor On-boarding Service:
- If you have your FAStrack login, contact Pruvan Customer Care to help you get setup (links below).
- Quick Start to myFAStrack if you do not have a Pruvan account
- Quick Start if you have a Pruvan account
- Frequently Asked Questions
Open a ticket or call us at 512-244-9511 x210 to start the process with the Pruvan Customer Care team to help you get setup. You can always call or email the Pruvan Customer Care at firstname.lastname@example.org which opens a ticket. Be sure to leave your contact information and we will setup a time to help you get setup one on one.
Self Help is always available on the Pruvan Support Center
- Search the Pruvan Support Center for answers to common questions and training materials
- OR Search support articles or open a ticket from the related Mobile app
- OR Search support articles or open a ticket from the related Online portal
Technical Support is available M-F 9am-5pm central time excluding US holidays;
Support tickets answered in the order received in one business day or less;
Please provide enough information for Pruvan to assist you.