PRUVAN SUPPORT CENTER

Follow

Ergonomicware FAQ

What is an integration?

An integration is a way for 2 different systems, such as Pruvan and Ergonomicware, to exchange information.

What are the features of the Ergonomicware integration?

The integration supports order import, photo relay, survey submission, default assign to, auto admin, and the push key.

 

What information from my Ergonomicware work order is visible in the Pruvan project?

Below is a list of how data is mapped from Ergonomicware to Pruvan:

Work Order Project
Work Order Number Project Number
Address Address1
City City
State State
ZIP ZIP
Type Description
  Task
Type Task Name
Form Survey

Can I auto-assign my Ergonomicware projects?

The Ergonomicware integration supports our Default Assign To feature which gives you limited auto-assignment ability.  See this article for more information.

Can I send my photos back to Ergonomicware automatically?

Yes!  The Ergonomicware integration can relay photos back to Ergonomicware based on your QA settings in Pruvan.

 

What does Auto Admin do?

Auto Admin is one of our core integration features.  Read more in the Auto Admin article.

What does Default Assign To do?

Default Assign To is one of our core integration features.  Read more in the Default Assign To article.

What does the Push Key do?

You can use the Push Key to refresh your orders.  See the Push Key article for more.

 

Will my surveys go to Ergonomicware?

Yes!  Surveys that are imported from Ergonomicware will relay back to their system and fill out their form automatically.  Survey's that you add yourself will not auto-fill any Ergonomicware forms.

Can I submit my Ergonomicware work orders from Pruvan?

No, you will still need to submit your work orders from Ergonomicware.

Will the Ergonomicware integration automatically close out my projects in Pruvan?

No, you will need to close out your projects as you complete them.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments